Medically needy share of cost?

I'm living in Orlando,FL and have been accepted in the medically needy SOC for $2021, since March 2011. But I didn't receive any mail explaining my benefits. I tried to call the customer care # a thousand of times, in vain! No answer. I'm a diabetic and low income worker. Can u please explain to me how it works? I tried to read their brochure but not sure to understand it. I got medical bills each month, but not exceeding $2000. Also, medication. Thank you for ur time.